Privacy Policy

1. Introduction

Graceform ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information:

• Name and contact details (email, phone number)
• Business name and address
• Payment information (processed securely through Razorpay)
• Project requirements and preferences
• Communication history with our team

2.2 Automatically Collected Information:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on site
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information for:

• Service Delivery: To provide, maintain, and improve our services
• Communication: To respond to inquiries, send updates, and provide customer support
• Billing: To process payments and manage accounts
• Marketing: To send promotional materials (with your consent)
• Analytics: To understand user behavior and improve our website
• Legal Compliance: To comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information with:

4.1 Service Providers:

• Payment processors (Razorpay) for transaction processing
• Email service providers for communication
• Hosting providers for website infrastructure
• Analytics services (Google Analytics) for website improvement

4.2 Legal Requirements: When required by law, court order, or government request.

4.3 Business Transfers: In connection with mergers, acquisitions, or asset sales.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-compliant providers
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Password protection and authentication measures

Note: While we strive to protect your information, no method of transmission over the internet is 100% secure.

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track visits for advertising purposes (with consent)

6.2 Managing Cookies: You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

7. Your Rights and Choices

You have the right to:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, contact us at info@graceform.in

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

Typical retention periods: Active client data (duration of service + 3 years), Financial records (7 years), Marketing data (until consent withdrawn)

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes

Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: info@graceform.in
Phone: +91 70111 37660
Address: Palam, Delhi, India
Website: www.graceform.in

We will respond to your requests within 30 days.